Shipping Policy
Please take a moment to review our Shipping and Delivery policy. This policy applies to any orders placed with us.
All estimated delivery times are given in good faith but are subject to change.
Orders are processed within 3-7 business days and ship via USPS Priority Mail, which typically takes 2-3 days to arrive anywhere in the United States. Once your order ships, you will receive an email with a tracking number and link to track your package.
Once your order has been successfully dispatched from our warehouse, sugarwaist.co cannot be held responsible for orders that are delivered to an incorrect address due to inaccurate information provided by the customer at checkout. We also cannot be responsible for orders that are marked as delivered by the carrier but not received by the customer. In the event that your order is marked as delivered but cannot be found, the customer is responsible for contacting the carrier to investigate. However, we will be here to support you and provide any necessary information to help resolve the issue.
International Shipping Policy
We ship to 55 international countries (listed below), including Australia, Canada, and the United Kingdom, via United States Postal Service (USPS) First Class Mail. USPS First Class Mail typically takes 1-4 weeks to deliver, depending on the destination country.
If you would like an EXPRESS/FASTER shipping option, please email hello@sugarwaist.co and we will estimate the cost for express shipping for your items. Please include your full address and the products you wish to purchase in your email.
International orders are shipped on Mondays & Fridays.
Shipping Destinations and Delivery Times:
We ship to 55 international countries (listed below), including Australia, Canada, and the United Kingdom, via United States Postal Service (USPS) First Class Mail. USPS First Class Mail typically takes 1-4 weeks to deliver, depending on the destination country.
Please note that international orders are shipped on Mondays and Fridays. To ensure that your order is included in the Friday shipment, please place your order by Thursday, 11:59 PM (your local time). Orders placed after this deadline will be shipped on the following Friday.
Customs and Duty Fees:
All international shipments may be subject to customs, taxes, and import duties, depending on the destination country. These fees are the sole responsibility of the customer and are not included in the shipping costs. The customer is responsible for paying any applicable fees upon receiving the order.
Sugarwaist.co has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for further information before placing your order.
Order Tracking:
After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment through the DHL website. If you have any questions or concerns about your order, please feel free to contact our customer support team via sales@sugarwaist.co
For Nigeria orders, kindly send an email to sales@sugarwaist.co with the subject "Nigeria Delivery Enquiry" to receive detailed information on payment options and the current Dollar to Naira exchange rates. Please note that we offer a flat shipping rate of $30 for a single item, such as a planner or study guide, and $60 for a single order of the Success bundle, which includes delivery to your doorstep. Upon receiving your email, we will require all necessary details from you to ensure a seamless delivery process. Please be informed that all orders for delivery in Nigeria will be dispatched from our warehouse on Fridays and typically take between 1-2 weeks to arrive in Lagos.
Please note that we cannot be held responsible for incorrect address input leading to undelivered orders once the product leaves our warehouse.